Frequently Asked Questions

Is there a trial period for hearing aid(s)?

Yes. We offer a 45 calendar day trial from the date of purchase to return your hearing aid(s). The hearing aid(s) must be returned in the same condition as you received them, excluding normal wear and tear, to receive a full refund, less a non-refundable fee of $200 per hearing aid.

How does hearing aid follow-up work with your services?

We understand that for you to benefit from your hearing devices, routine maintenance and adjustments are necessary. We create a personalized follow-up plan with each patient based on their individual needs.

Will hearing aids stop my hearing loss from getting worse?

Unfortunately, hearing aids do not stop your hearing loss from getting worse. Even though today’s hearing aids are designed to accommodate a substantial range of hearing losses and help people hear better, they do not prevent further loss of hearing.

How long do hearing aids last?

The average lifespan of hearing aids is 4-5 years.

How frequently should you have your hearing tested?

If you have a hearing loss and are wearing hearing aids, we recommend that you have your hearing tested annually to monitor any decline to your hearing and to assure that the settings on your hearing aids are current.

Besides offering flexible in-home services, do you have in-office clinical hours as well?

Yes, we have in-home services as well as in-office clinical hours. Our office is located in Rahway, New Jersey. Our office hours are Wednesdays from 9:15 am to 1:15 pm and Fridays from 1:00 pm - 5:00 pm. In our office, we provide free hearing screenings for our new patients.

As for in-home services, we are available Mondays, Tuesdays, and Thursdays from 10:00 am - 6:00 pm, and Saturdays from 10:00 am - 2:00 pm. Please contact us at (848) 231-6637 to schedule a house call or an in-office appointment.

Is there an appointment fee for a house call or an in-office consultation?

It all depends on whether we accept your insurance. For Medicare and Medicaid, we require either a script or a referral from your physician to perform a diagnostic hearing test. If you have a copay, it will be collected at the time of service (For a house call, a travel time fee of $25 will also be collected). Services provided will be billed to your insurance company. 

If you have any questions about your insurance benefits, please contact Tina from the Billing Department at (732) 371-5173 or email her at, and she will advise you of your benefits.

For a list of insurances we accept, please visit our Insurance & Payments page.

There will be an appointment fee if we do not accept your insurance or you need services that are not covered by your insurance. *$100 fee for each house call, and *$75 fee for each in-office visit, excluding the weekly free hearing screening appointments.

We offer affordable house call, and in-office Service Plans for patients with hearing aids as most insurance providers DO NOT cover hearing aid reprogramming, cleaning, and repair. Please contact us for more information.

*Additional charges may apply for certain products and services.

What is tinnitus?

Tinnitus is a common disorder affecting over 50 million people in the United States. It is often referred to as “ringing in the ears,” although some people hear hissing, roaring, whistling, buzzing, or clicking. Tinnitus is not actually a disease but a symptom of another underlying condition of the ear, auditory nerve, or other influencing factors. Tinnitus can be intermittent or constant, with single or multiple tones. The perceived volume can range from very soft to extremely loud, and it may be recurrent or constant.

What causes tinnitus?

The exact cause of tinnitus is not known in every case. However, there are several likely factors that may worsen tinnitus. These include:

  • Noise-induced hearing loss
  • Wax build-up in the ear canal
  • Certain medications
  • Ear or sinus infections
  • Age-related hearing loss
  • Ear diseases and disorders
  • Jaw misalignment
  • Cardiovascular disease
  • Certain types of tumors
  • Thyroid disorders
  • Head and neck trauma

How is tinnitus treated?

Depending on the severity and underlying condition causing the tinnitus, there are several treatments available to improve the perception of unwanted noise. Advanced Audiology Care provides tinnitus management solutions via ZEN sound therapy combined with counseling to help patients reduce the degree to which their tinnitus negatively impacts their quality of life.

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